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Housing officer
Margate (Contract)
£14 - £15 / Hour
Housing officer - Margate, Kent
Purpose

To support and assist residents to comply with the terms oft heir tenancy and lease agreement, be satisfied with their home and local environment and be active members of their community.

To work with partners and statutory agencies to ensure that breaches of the tenancy agreement are acted upon and corrected using all types of enforcement action.

Deliver a specialist aspect of service delivery, which engages customers / stakeholders and enables them to make effective use of the service.

Maintain all required records and information. Analyse and interpret complex information, for input into reports.

Develop specialist documents / materials / activities to support / promote the service area.

Provide advice and guidance to colleagues, customers and stakeholders. Manage escalated or complex customer issues within the specialist area.

Maintain information systems which support the specialist area. Contribute to the development of these systems.

Carry out all duties and responsibilities with reasonable care for the health and safety of self and others and report any potential hazards or unsafe practices to line manager.

Ensure the necessary standards relating to safeguarding best practices/protocols are effectively communicated, monitored and maintained as relevant within the scope of this post.

Act in accordance with all policies and procedures which apply to the job and understand the reasons for this.