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Admin Assistant (Repairs & Maintenance)
Ng7 (Contract) £8.14 / Hour
Admin Assistant (Repairs & Maintenance) - NG7
Sherwood Recruitment are currently looking for a number of temporary Admin Assistants to work for our client based in Nottingham NG7.
Responsible for providing administrative support to the Planned Works and Repair Teams as part of the joint working approach, enabling excellence in the management and delivery of the Asset Management Service. Raising and maintaining deliverables & works orders, administering asbestos related works and managing referrals for aids & adaptations. Liaising with the Customer Service Centre in relation to works carried out by both Planned and Repair Teams and the Customer Care Team by taking responsibility for investigating complaints to assist in concluding the complaint. Facilitating applications from customers for permission to carry out alterations within their homes by managing from receipt of application through to final decision.
· Update internal systems of planned component replacement works completed through the yearly investment plans – ensuring the effective handling of complex data together with the administration of all records so that they are up to date. · Act as point of liaison between the Customer Service Centre and the Planned Works & Repairs teams, booking inspections where required. Make and receive calls and emails from customers and take ownership of the outcomes of the contact with customer. · Liaise with supply chain partners to investigate complaints and provide weekly reports on assigned complaints. · Log, and track applications for permission to carry out alterations (from both tenants and leaseholders) and issue letters and documents to customers as required. · Administration of asbestos work stream, through both planned works and repairs. Ensuring all necessary orders are requested for planned component replacement works and management of removal works for the repairs team, including organising reinstatement works. · Management of Aids and Adaptations process. Liaise with local authorities to log and track referrals through to completion. Raise and monitor orders in line with Metropolitan policy. · Maintain all statutory records in structured and accessible systems and report to internal departments on property specific data as required. · Monitor and action all enquiries through a shared team inbox and take ownership of the outcomes of contact with the customer.
Key experience and qualifications required:
· Able to build and sustain working relationships with key stakeholders and foster long term working relationships in dispersed geographical locations · Ability to explain complex information to a variety of audiences using verbal and written methods of communication with the ability to problem solve independently or as part of a team · Excellent computer (IT) skills e.g. databases, pivot tables, mail merge, spreadsheets, Outlook · Experience of working with stock in dispersed geographical locations. · Strong analytical/auditing skills with attention to detail, along with proven experience of manipulating large volumes of data, interpreting and producing reports for audit and monitoring purposes. · Experience/knowledge of dealing with difficult customer complaints and conflict. · Able to demonstrate a track record of delivering service excellence to a customer base. · Able to demonstrate a record of achievement in making a difference Impact
Sherwood Recruitment are an equal opportunities employer, we provide skilled workforce labour to local authorities & contractors nationwide.We have regular work available, both short term & long term with opportunities with various clients leading to permanent employment.
If you would like more information regarding this position or any of our other vacancies, please call Adam or Paul on (Apply online only) or please apply with current CV & we will contact you to discuss further.