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Neighbourhood Housing Officer
Slough (Contract)
£13 / Hour
Neighbourhood Housing Officer - Slough
1.2MAIN PURPOSE OF JOB.

To deliver a high quality and customer focussed housing needs service, including housing advice, access to the Housing Register and homelessness services.

To use every available resource to tackle housing need and prevent homelessness in accordance to relevant legislation, policies and procedures.

To contribute to the development, cohesion and integration of the wider housing service

1.2MAIN ACCOUNTABILITIES (Output Based)

Deliver a comprehensive, customer focussed and high quality housing needs service, liaising with other sections, departments and agencies internally and externally in relation to housing or homelessness issues on behalf of home seekers

Working proactively using initiative and knowledge to apply appropriate options to tackle housing need ensuring that the council’s resources, including financial resources, are appropriately used according to the needs of the home seeker, enabling them to achieve sustainable and affordable solutions to their housing needs.

Provide good quality housing advice to all, including, public, tenants, licensees, landlords and homeseekers regarding their legal rights and available options related to their housing using a holistic approach . This will include analysing complex information and relaying this information appropriately to the customer, including legal advice on housing, immigration and benefit legislation.

Identify and respond proactively to every home seeker who may be at risk of homelessness

and find the most effective means to prevent and tackle homelessness, fulfilling the Council’s duties under housing, homelessness, and any other relevant legislation.

To manage applications for social housing, including those of a complex nature and be responsible for applying the law and policy appropriately, reaching lawful and defensible decisions and ensuring that the Council’s Housing Allocations Policy is implemented

Deliver services within statutory and individual agreed targets to meet performance indicators and respond positively to all enquiries in accordance with service standards

To take a lead on a particular topic and/or liaison with a partner department or agency as directed by the Place Shaping Manager (Demand).Ensure that colleagues are briefed on relevant issues relating to the topic/liaison.

To ensure every registered home seeker receives confirmation of their housing opportunities and are assisted in making informed choices

Identify and provide positive, effective and often complex legal and housing advice, and information to home seekers about their rights and options, in compliance with the Landlords & Tenants Act, Protection from Eviction Act, Housing and Homelessness Acts, and other related legislation. This will include immigration and benefits legislation.

Carry out home visits to assess accuracy of applications and take a proactive approach to tackle housing needs and homelessness; dealing with a range of circumstances many of which will be complex and detailed.

To maintain accurate, written and computerised records, reports and other monitoring information, as required, and to keep adequate management information database for legal requirements.

To maintain clear referral processes with other agencies for additional specialist advice/support needs.

Any other reasonable duties commensurate with the post

Minimum 12 months experience of working in Housing Advice, Homelessness or Tenancy Relations role.

Experience of providing services to a diverse client group, managing difficult and vulnerable customers professionally and effectively, within the context of a front line customer focused service.

Experience of working in confidential situations with an understanding of when & how to share sensitive information with customers and relevant agencies.

Experience of developing and delivering an excellent service to all customers including staff.

Experience of homelessness and Housing Advice casework, file management and accurate recording of information.

Experience of giving accurate and relevant information in a clear and concise manner, both in writing and verbally.

Knowledge of current housing, immigration and related legislation, case law, policies and good practice. Including Protection from Eviction Act 1977, relevant Housing Acts and Homelessness Acts.

Knowledge and good conceptual understanding of issues affecting the private rented sector e.g. overcrowding, different tenure types etc; and the legislation which determines these standards.

Good understanding of how to apply housing benefits procedures, welfare benefits and debt counselling in an advisory capacity.

Knowledge of county and magistrates court procedures in relation to repossession and criminal law (e.g. harassment, unlawful evictions, etc.)

Knowledge of relevant health and safety legislation and an ability to apply and enforce it, particularly in relation to lone workers.

Knowledge of data protection legislation, especially relating to customer records.

Knowledge of equal opportunities legislation and policy.